Refund Policy
Introduction
Thank you for shopping with Kazim Gems. We appreciate your business and strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we're here to help.
Returns
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Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Return Period: You have 30 calendar days to return an item from the date you received it.
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Non-Returnable Items: Certain types of items cannot be returned, such as custom-made or personalized products, and items purchased on sale or with a discount.
Refunds
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Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
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Approval: If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain number of days, depending on your card issuer's policies.
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Partial Refunds: Partial refunds may be granted for any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Shipping
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Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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Shipping Errors: If the return is a result of our error (you received an incorrect or defective item), we will cover the return shipping costs.
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International Returns: For international returns, you will be responsible for shipping fees and any applicable duties and taxes.
Refund Processing Time
Bank Processing: Please allow up to 7-10 business days for your refund to be processed by your bank or credit card provider.
Contact Information
If you have not received your refund after this period, please contact us at:
Kazim Gems Email: kemgems@gmail.com
Phone Number: +12(1246)4568